Privacy & Cookie Policy

If you have any questions about this policy, please contact us.

1. Important Notice

1.1 This Privacy Policy explains how we collect, use, and protect your personal data. It also outlines your rights and how you can exercise them. Please read it carefully.

1.2 If a separate Privacy Statement is linked on our Site’s homepage, that statement will take precedence in the event of any conflict with this Privacy Policy.

1.3 We are committed to safeguarding your privacy and using your personal data in accordance with this Privacy Policy. We act as the “controller” of your personal data.

1.4 You have the right to object to our processing of your personal data for legitimate business purposes or direct marketing (including related profiling). For more details, see the section on Your Rights.

2. Personal Data We May Collect

2.1 Personal data refers to any information that can identify you directly (e.g., your name) or indirectly (e.g., your browsing behaviour).

2.2 We may collect the following types of data:

Contact Details: Your name, email address, and telephone number, used to respond to enquiries or provide services.
Correspondence: Any additional information you provide when contacting us via email, phone, or through our Site.
Survey Responses: Information from surveys used for research purposes, if you choose to participate.
Transaction Details: Data related to purchases made through our Site.
Website Visits: Information on visits to our Site, including traffic data and resources accessed.

3. Cookies

a. What Are Cookies? Cookies are small files stored on your device that help websites remember your preferences and enhance your experience.

b. Types of Cookies We Use:

Essential Cookies: Necessary for the functionality of our Site, such as enabling log-ins.
Analytics Cookies: Help us understand user engagement and Site performance.
User Cookies: Enhance your experience by remembering your preferences.
Social Sharing Cookies: Enable content sharing on social media platforms.
Advertising Cookies: Display relevant ads based on your browsing behaviour.

c. Opting Out of Cookies: You can refuse cookies by adjusting your browser settings. For more information, visit the All About Cookies website.

d. Third-Party Cookies: Some cookies are set by third parties for services like analytics and advertising. For more details, refer to the Internet Advertising Bureau website.

4. How We Use Your Personal Data

4.1 We use your personal data for the following purposes:

To provide products and services you request.
To send service-related communications, including updates to our terms.
For direct marketing, if you have given consent.
To track website usage and personalise your experience through cookies.
To provide customer support and maintain accurate records.
To respond to enquiries, complaints, or disputes.
To detect and prevent fraud and comply with legal obligations.

5. Legal Grounds for Processing

5.1 We process your personal data based on:

Consent: For marketing and research purposes, where you have given explicit consent.
Contractual Necessity: To fulfil our obligations and communicate effectively with you.
Legal Obligations: To comply with regulatory requirements and prevent fraud.
Legitimate Interests: To enhance our services and improve user experience.

6. Data Sharing

6.1 We may share your personal data with:

Service Providers: For business operations and support services.
Group Companies: For internal administrative purposes.
Legal Authorities: When required to comply with legal obligations or protect rights and safety.

6.2 In certain cases, your data may be transferred outside the EEA. We ensure that all such transfers are protected with appropriate safeguards.

7. Data Retention

7.1 We will retain your data only for as long as necessary, taking into account legal obligations, potential disputes, and relevant data protection guidelines.

7.2 Once your data is no longer needed, we will securely erase it.

8. Your Rights

You have the following rights regarding your personal data:

Right to Be Informed: Clear information on how we use your data.
Right of Access: Request access to your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Limit how we use your data in specific cases.
Right to Data Portability: Transfer your data to another service provider.
Right to Object: Object to processing for legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent for data processing at any time.
Right to Complain: Contact the Information Commissioner’s Office (ICO) if you have concerns.

9. How to Contact Us

If you wish to exercise your rights or have any concerns about your personal data, please contact us using the information provided on our Site. If you are not satisfied with our response, you can contact the ICO:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk

10. Links to Other Websites

10.1 Our Site may include links to third-party websites. This Privacy Policy does not cover those sites, and we recommend reviewing their privacy statements. We are not responsible for their privacy practices.