Trading Terms

Please feel free to contact us using the details at the foot of the page for further information.

1. Introduction

1.1 These Trading Terms apply to all transactions for the purchase of products and services (“Services”) from our Site. By placing an order, you agree to be bound by these Trading Terms. They form a legal agreement between you and us, which may only be amended with our written consent.

1.2 In the event of a conflict with separate terms of trading linked from our Site homepage, those terms shall prevail over these Trading Terms.

1.3 We reserve the right to update these Trading Terms without prior notice. Changes will not affect any orders placed before the update.

2. Ordering

2.1 You may place an order through the on-screen prompts on our Site. Please review and correct any input errors before submitting your order by clicking the “Place Order” button.

2.2 All orders are subject to our acceptance. We reserve the right to decline any order without liability.

2.3 You will receive an order acknowledgment email containing your reference number. The contract is formed when we send you a confirmation email indicating that the products have been dispatched.

2.4 If a Service is unavailable, we will notify you by email or phone to discuss alternative options, including waiting for availability or cancelling the order.

3. Prices and Payment

3.1 Prices are listed in pounds (£) sterling, exclusive of VAT and shipping charges. Shipping costs will be added during checkout.

3.2 Prices may be subject to change prior to acceptance of your order.

3.3 Full payment is required before we can accept your order.

3.4 In cases of pricing errors, we will contact you for instructions. If we cannot reach you, we may cancel the order unless it has already been dispatched.

4. Delivery

4.1 We will use reasonable efforts to deliver Services promptly after order acceptance.

4.2 Delivery will be made to the address specified during your order process.

4.3 Precise delivery times cannot be guaranteed, and certain deliveries may require a signature.

4.4 Upon delivery, the Services become your responsibility. We are not liable for any loss, damage, or destruction after delivery, except in cases of faulty or incorrect delivery.

5. Cancellations and Returns

5.1 You have the right to cancel your order within fourteen (14) days without providing a reason, except for the exclusions listed below.

5.2 To exercise your right to cancel, notify us before the fourteen (14) day cancellation period ends.

5.3 If you cancel your order, we will refund all payments, including delivery charges, using the same payment method unless agreed otherwise.

5.4 The following items are excluded from cancellation:

Unsealed audio/visual recordings or software.
Perishable goods or items sealed for hygiene reasons.
Customised or made-to-order items.
Downloaded or streamed digital content.
Items inseparably mixed during delivery.

5.5 Return the Services within fourteen (14) days of cancellation, and no later than twenty-eight (28) days after delivery, following our return process.

5.6 This policy does not affect your statutory rights.

6. Faulty Services

6.1 If a Service is found to be faulty upon delivery, we may offer a repair, exchange, or refund. Contact us to arrange the return.

6.2 This policy does not affect your statutory rights.

7. Service Information

7.1 We have taken reasonable care to display colours and details accurately; however, monitor displays may differ from actual products.

7.2 Online promotions may differ from in-store offers. Purchases made online are not eligible for store loyalty points unless specified.

7.3 Sizing information is intended as a guide only. Contact us if you are uncertain before placing an order.

8. International Orders

8.1 If you access our Site from outside the UK, you are responsible for ensuring compliance with local laws.

8.2 For international deliveries, please contact us before ordering. Import duties and taxes may apply, and compliance with local regulations is your responsibility.

9. Security

9.1 Our Site uses secure servers for online transactions to protect your personal information.

9.2 The checkout process is conducted in secure mode with encrypted data transmission.

9.3 Do not send payment information via email. We are not liable for any losses incurred through email transmission.

9.4 For additional security concerns, please contact us directly.

10. Liability

10.1 We are not liable for delays or failures in performance caused by events beyond our control.

10.2 We are not responsible for any indirect, unforeseeable, or business-related damages, including loss of profits or data.

10.3 We accept liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

10.4 These Trading Terms do not affect your statutory rights.

11. Personal Data

11.1 Your personal data will be handled in accordance with our Privacy & Cookie Policy.

12. General

12.1 Failure to enforce any provision of these Trading Terms does not constitute a waiver of that provision.

12.2 You may not transfer your rights under these Trading Terms to anyone else.

12.3 If any part of these Trading Terms is found to be unenforceable, the remaining sections will continue in effect.

12.4 These Trading Terms are governed by English law. Disputes will be resolved in the courts of England and Wales unless you reside elsewhere in the UK, where local laws and courts will apply.

12.5 No third party has any rights under these Trading Terms as per the Contracts (Rights of Third Parties) Act 1999.

12.6 Delays in enforcing these Trading Terms do not prevent us from enforcing them at a later date.